a legal disclaimer
Refund Policy
This Refund Policy explains how SEALUX Property Cleaning handles service issues, cancellations, refunds and our done-right-or-done-again guarantee. This policy does not limit your rights under Australian Consumer Law.
Last updated: August 2026
SEALUX Property Cleaning is committed to providing high-quality exterior cleaning services. This Refund Policy explains how we handle service concerns, cancellations and refund requests.
Australian Consumer Law
Nothing in this Refund Policy excludes, restricts or modifies any rights you may have under Australian Consumer Law.
Services in Australia come with consumer guarantees that cannot be excluded. If a service fails to meet a consumer guarantee, customers may be entitled to a remedy depending on the circumstances.
Done right or done again guarantee
SEALUX stands behind its work.
Done right or done again. If you are not happy, we come back and do it again. No risk.
If you are unhappy with a service, please contact us within a reasonable time and provide details of the issue. Where appropriate, we will inspect the area and arrange to re-clean or rectify the issue.
When a re-clean may be offered
A re-clean may be offered where:
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an agreed area was missed
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the completed work does not reasonably match the agreed service scope
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a cleaning issue can be safely improved
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SEALUX agrees the service needs further attention
When refunds may be considered
A partial or full refund may be considered where:
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the issue cannot be reasonably rectified
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the service was not provided as agreed
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a refund is required under Australian Consumer Law
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SEALUX determines that a refund is appropriate in the circumstances
Limitations
Refunds or re-cleans may not be available for:
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pre-existing damage
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permanent stains or marks
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rust, oil, paint, oxidation or deep staining that cannot be fully removed
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surfaces that are old, porous, deteriorated, damaged or poorly maintained
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areas that could not be safely accessed
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issues caused after the service by weather, vehicles, animals, water runoff, garden debris or third parties
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customer change of mind after the service has been completed as agreed
Cancellations and rescheduling
Please provide as much notice as possible if you need to cancel or reschedule a booking.
SEALUX may reschedule a booking due to weather, safety concerns, access issues or circumstances outside our reasonable control.
Any cancellation fees or deposits should be clearly communicated before the booking is confirmed.
How to request help
To request a re-clean, refund or support with a service concern, contact us with:
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your name
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service address
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date of service
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description of the issue
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photos, if relevant
Email: info@sealuxpropertycleaning.com.au
Phone: 0499 449 763
We will review your request and respond as soon as reasonably possible.